Returns Information

We're happy to exchange the goods or refund your money if the goods are faulty. However, if the goods are not faulty and you have decided that for whatever reason, they are not for you, all you have to do is return the goods, unopened, in their original condition within 30 Days of receipt of goods. Unfortunately, if we no longer sell the item or if the goods have been opened, then we cannot exchange or refund any money as we are unable to resell the product for hygiene reasons.

To return an item to us, all you have to do is in our website homepage under customer service click the link return and complete our online form after package the products carefully, include the delivery note and a brief note telling us why you are returning the goods. Pay the postage costs, (use a recorded delivery service for this). We will then refund your postage costs if the return is a result of an error on our behalf or if the goods were faulty. Once we have received and processed your return, we will issue a full refund or exchange the items for other products if you prefer.
An email will be sent to you confirming your return information when we have processed it.
If your chosen substitute product is not in stock we will contact you to offer either an alternative or a refund.
If you don’t have your delivery note, then please write the order number on a separate sheet of paper and enclose it with the package so that we can trace your order history. This guarantee does not affect your statutory rights

Should your parcel be returned to us by Royal Mail and they state that you did not collect the package from the sorting office, a £5 administration charge will be levied to cover the handling of this order.

Should you choose to exchange a product that is not faulty then we will have to recharge you the original shipping costs. This is a real cost to our company and not a profit therefore the postage to resend goods to you will need to be charged. Please see postal charges for further information.
Send your return to:

Cancelling an Order

To cancel orders please email us as soon as possible. Alternatively telephone us on +442087075360
If your order has already been dispatched, simply return it as outlined in our returns policy.

Royal Mail has lost my order

If an order is shipped by us, using first class mail service with Royal Mail, and is lost in the post, the customer must wait 15 working days for the UK and 25 for the rest of the world from the date of posting before claiming from us for the order.

Royal Mail stipulate that we wait this length of time and once we have shipped the order to you there is little we can do until this time has passed. Once it has passed we then have to go through the process of claiming from Royal Mail and will liaise with you, our customer, about this at each level.